Woodside’s Community Grievance Mechanism Procedure provides a framework for the prompt and respectful receipt, investigation of and response to grievances from communities or individuals affected by Woodside’s activities.
This community grievance mechanism is available for individuals and communities who consider themselves affected by Woodside’s activities. It is available in English and French. Our community grievance mechanism in Senegal has been adapted to enable community members to contact Woodside directly or through another third party and is also available in English and French.
Grievances can be raised anonymously. Where contact details are provided, Woodside will not tolerate any form of adverse action being taken against an individual or community that raises a grievance in good faith.
When a grievance is raised under the community grievance mechanism, Woodside will acknowledge the receipt of the grievance with the complainant within two business days. A Corporate Affairs Advisor is responsible for providing regular progress reports to the complainant, which will generally be done via email or telephone. If the complainant accepts the proposed resolution, the agreed actions will be implemented. If the Corporate Affairs Advisor and the complainant are unable to agree on a resolution, the case may be escalated to the Vice President Corporate Affairs for review and final decision.
Community grievances can be raised with Woodside through a variety of channels, including:
- The online form on this webpage
- Telephone or hard copy letter to Woodside’s head office or regional offices
- Email via [email protected] or [email protected]
- from within Australia by calling 1300 30 10 40
- from outside Australia by calling +61 3 9811 3287
- by confidential email: [email protected]
Woodside does not require, and has not in any past case required, affected individuals or communities to permanently waive their legal rights to bring a claim through a judicial process as a condition of participating in a Woodside grievance mechanism.
Woodside would provide reasonable cooperation and seek to participate constructively in the event a claim was brought against us through a state-based non-judicial grievance mechanism. Our internal processes should not undermine legal processes nor attempt to supplant Commonwealth law. If there is a case of impediment for stakeholders accessing judicial and non-judicial processes, Corporate Affairs will work with the team concerned on an appropriate response.
In the event of any state-based non-judicial grievance mechanism complaints being brought against it, Woodside would provide reasonable cooperation in the matter and any associated investigation. Wherever possible, Woodside would seek to participate in non-judicial grievance mechanisms provided by the state to resolve the complaint.